How do I look after my flowers?

Keep your dried flowers in a dry place.
Keep out of direct sunlight to avoid fading colours. 
They are best kept away from little hands.
They are delicate and will need special care when moving around.

If they are looking dusty you can use a hair dryer on a cooler setting to gently blow over the arrangement. 


Why are some arrangements only available in Tasmania?

Because of our current bio laws, some grasses and flora are a bio hazard in some states. It's better to be safe than sorry, we would hate your beautiful flowers to be destroyed by state quarantine! 


How much does shipping cost?

We offer a flat rate of $10AUD for Standard Australian Shipping or $15AUD for Express Post Shipping within Australia.


Do you ship internationally?

Unfortunately we can't send our dried flora internationally.
We will be adding gifts and prints to the store in the near future which will be available internationally.


What if my order is damaged in transit?

We make every effort to ensure your purchase arrives safely. Shipping packages may show some wear from delivery. However if your item(s) are damaged please contact us so we can resolve it for you.


Can I cancel my order?

We can accept cancellations of orders only in the event that they have not yet been dispatched. Please contact us as soon as possible by email if this is required.


Where do you ship from?

We are based in Dunalley, Tasmania, Australia.

Your order will be shipped locally, or from Hobart city.


What do your print sizes mean?

Our prints are listed in A series paper sizes.

A5: 148 x 210mm 5.8 x 8.3 inches

A4: 210 x 297mm 8.3 x 11.7 inches

A3: 297 x 420mm 11.7 x 16.5 inches

A2: 420 x 594mm 16.5 x 23.4 inches

A1: 594 x 841mm 23.4 x 33.1 inches


How do I track my order?

When your order has been shipped you will receive a shipping notification via email. This will list an Australia Post Tracking number which you can track your order from https://auspost.com.au/mypost/track/#/search


Returns information:

If your delivery is either not what you ordered or you believe it to be damaged in transit please contact us. We will replace or refund (at our discretion) any product that you’re not satisfied with in the event it is not what you ordered, damaged or faulty. We may ask you to provide photos. Unfortunately we will not offer a refund for change of mind, but will give a store credit at our discretion.


Where are they made?

All Flora products are stored and processed in our home studio, in Dunalley, Tasmania. 


How do I look after my prints?

When receiving your prints be very careful unpacking as they are easily damaged. When framing we suggest using cotton gloves available from your local supermarket or chemist. We suggest touching the prints as less as possible. Prints must not be exposed to moisture or heat. Please do not place in direct sunlight as they will fade. Prints will damage if handled too excessively.


Is my personal and payment data secure?

Our website and cart are operated by Shopify and processed by shopify payment gateway or Afterpay, which is reliable and secure. Shopify is Level 1 PCI compliant and uses 256-bit SSL certificates to keep order details secure. You can read our privacy policy in our quick links at the bottom of this page.


Do you wholesale?

Because our flora is subject to seasonal availability we will add larger quantities to the online store as they become available.
If you have a wholesale enquiry, we are certainly happy to have a chat about it and see what we can do.