Refund policy

If you have any problems with your purchase we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us vis our Contact form. We’d love to chat with you about your concerns. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions vis our Contact form on our contact page. 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned due to their fragile state. We carefully pack our flowers to ensure safe arrival to our customers. We can’t guarantee they’ll be sent back to us with the same required care. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We are happy to discuss a refund. Fill out the Contact form for approval. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.